Stratus Power Supply
- Reviews
- Questions
Lost power cord
I travel a lot and I need an extra power supply from leaving my power supply at one of my home. i’m sure I got this power supply within seven days after ordering
United StatesGreat Company with Great Service and Education
I am happy with the products Simply O3 carries. I have always had good luck with my ozone generator and accessories, They are very helpful and always informative. The teaching videos are quite helpful and the products are well built and last if taken of care of properly. Ozone is something I will never stop using.
United StatesStratus Power Supply
The representative that I spoke to on the phone about my issue was very courteous and helpful. The product was received very quickly and at no charge; and earlier than I actually expected. It allowed me to be able to continue to perform my ozone therapy which is essential for my current health condition.
What is your return policy?
Generators
All Simply O3 ozone generators come with a 6 MONTH money back guarantee, from the date of completed order. If for any reason the customer decides to return the product within that time frame, we will refund the full price of the device minus the shipping cost. Shipping costs will not be refunded to the customer.
***Orders over $7,000USD will be subject to a 25% restocking fee two weeks after the date of the purchase. No returns allowed after 6 months.
This policy exists to encourage our customers to try the device. They can always return within 6 MONTHS, for any reason.
This policy applies to all purchases of an ozone generator device
Kits
Some products (such as a Complete Ozone Kit) includes both an ozone generator and accessories. Unused accessories can be returned for a full refund within the 6 months only under the following criteria:
- It is unused
- It is undamaged
- It is returned with the entire kit, including the ozone generator and other accessories
Accessories and Regulators
Accessories, ozone add-ons, and ozone oils can be returned within 30 days of the purchase if they are unopened and unused. After 30 days, we do not accept refunds of accessories.
Oxygen Tanks
Unused oxygen tanks may be returned within 30 days of the purchase date. They must be shipped back empty and be entirely unused. Refunds will no longer be accepted after 30 days.
The customer is responsible for shipping the products to us.