ABOUT OUR POLICIES, WARRANTY, AND GUARANTEE

Find Health.  Be Informed.  Feel Confident.

FAQ about our policies, warranty, and guarantee

  • What guarantees do you have?
  • What is your warranty?
  • What is your shipping policy?
  • What is your return policy?
  • What is your exchange policy?
  • How long will it take for a machine to get repaired?

What guarantees do you have?

All Simply O3 ozone generators come with a 6 month money back guarantee, from the date of completed order. This policy exists to encourage our customers to try the device. The policy does not apply to ozone add-ons, ozone oils, or any other ozone accessories. If for any reason the customer decides to return the product within that time frame, we will refund the full price of the device minus the shipping cost. Shipping costs will not be refunded to the customer. The customer is responsible for shipping the products to us. 

**Orders over $9,000USD will be subject to a 25% restocking fee two weeks after the date of the purchase.

No returns allowed after 6 months.

What is your warranty?

All Simply O3 machines and regulators carry a lifetime warranty except for the Ozonette. The Ozonette carries a 2 year warranty. The customer will be responsible to ship the products to us, and the product will be shipped back for free. Ozone generators purchased outside of SimplyO3 do not have a transferable warranty.

*Accessories do not carry a warranty but are able to be exchanged or credited in the case of a defect.

*Warranty does not cover oil or water backflow into the reactor. Reactor damage requires a repair charge.

*Ozone bags are considered consumable items that will not last indefinitely.

*International customers are responsible for paying shipping charges to and from our facility.

What is your shipping policy?

Thank you for visiting and shopping at SimplyO3. Following are the terms and conditions that constitute our Shipping Policy.

Orders are typically processed and shipped the same day if placed before 3PM Eastern Standard Time Monday-Friday. However, this is not a guarantee and may slightly fluctuate based on order volume. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Shipping costs are determined by the shipping courier and may fluctuate.

Orders are not processed or shipped on weekends or U.S. holidays. Orders including expedited shipment orders that are placed on weekends or U.S. holidays will be processed and shipped the following business day depending on order volume.

Domestic Shipping Policy:
Our standard form of domestic shipping is UPS Ground. Unless specified otherwise, this will be the shipping method selected. Within the USA (excluding Alaska and Hawaii), shipping time will be up to 7 business days with standard shipping after it has left our facility. All other forms, UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air will be delivered on time*.

*Simply O3 can not be held responsible for any domestic shipments that were lost or stolen, and no refunds will be given in such an occurrence.

*If your order is not delivered within the expedited shipping time please contact the shipment carrier to file a claim. Please save all packaging materials before filing a claim.

*If your order was damaged in shipping, please save all packaging materials and contact Simply O3 customer service.

International Shipping Policy:
Due to the nature of international shipping, Simply O3 currently ships exclusively via DHL for all international orders (without exceptions). Simply O3 can not be held responsible for any international shipments that did not arrive on the estimated arrival date, or were lost or stolen, and no refunds will be given in such an occurrence. The buyer is responsible for any and all customs duties/tariff charges that may occur and the package will not be released to the buyer if these fees are not paid.

Please be sure to verify that your shipping address, email and phone number are correct before ordering international shipping to help ensure delivery of your order. Correspondence involving your shipment will be via email.

Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

New and Returning customers:
Please be sure to verify that your shipping address, email and phone number are correct before placing your order. If your order was placed with the incorrect address contact our customer service immediately at (844) 655-2524 or email info@simplyo3.com. Simply O3 is not liable for any orders that are processed and shipped to the wrong address.
Damages:
If you received your order damaged in shipping, please save all packaging materials and contact customer service.

What is your return policy?

Generators
All Simply O3 ozone generators come with a 6 month money back guarantee, from the date of completed order. This policy exists to encourage our customers to try the device. The policy does not apply to ozone add-ons, ozone oils, or any other ozone accessories. If for any reason the customer decides to return the product within that time frame, we will refund the full price of the device minus the shipping cost.* Shipping costs will not be refunded to the customer. The customer is responsible for shipping the products to us. 

*Orders over $9,000USD will be subject to a 25% restocking fee two weeks after the date of the purchase. No returns allowed after 6 months.

Ozone Generator Kits
Some kits (such as a Complete Kit) include both an ozone generator and accessories. Unused accessories can be returned for a full refund within the 6 months only under the following criteria:

- It is unused

- It is undamaged

- It is returned with the entire kit, including the ozone generator and other accessories

Accessories

Accessories purchased separately from accessories included in ozone generator kits, ozone add-ons, can be returned within 30 days of the purchase if they are unopened and unused. After 30 days, we do not accept refunds of accessories.

*Ozone oils can be returned within 30 days if opened.

Oxygen Tanks
Unused oxygen tanks may be returned within 30 days of the purchase date.  They must be shipped back empty and be entirely unused.  Refunds will no longer be accepted after 30 days.  

The customer is responsible for shipping the products to us.  

Click here to return a product.

What is your exchange policy?

Any unused products can be exchanged for a credit or product of equal value within 6 months of the purchase date.  This does not apply to orders over $9,000USD.

The customer is responsible for shipping to and from our facility.

How long will it take for a machine to get repaired?

Once we receive the machine, we average 1 - 2 business days before we ship it back out.  There may be some variances based on the issue or parts required.  

Learn More
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MORE ABOUT OXYGEN AND REGULATORS

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MORE ABOUT OZONE GENERATORS AND KITS

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ABOUT OUR POLICIES, WARRANTY, AND GUARANTEE

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MORE ABOUT RETURNS, REFUNDS, AND EXCHANGES

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MORE ABOUT TROUBLESHOOTING

Facebook Reviews

This machine is absolutely fabulous! And the icing on the cake is the wonderful customer service they offer with any questions. I highly recommend their equipment and tools!

Mael Crucero

Professional Boxer

Everything I order arrives so fast! Simply O3 sells top of the line ozone equipment and accessories... it's the only place I buy from! They've got everything I need.  I recommend buying all things Ozone from this company

Keara Palmay

Owner of Sky Mountain Marketing

This machine has changed my life. There is so much you can do with it for health, and the team will answer any questions you have along the way. Highly recommend buying from these guys.

Kelly Anna

Lyme Warrior

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Call or Text (844) 655-2524
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