ABOUT OUR POLICIES, WARRANTY, AND GUARANTEE

Find Health.  Be Informed.  Feel Confident.

FAQ about our policies, warranty, and guarantee

  • What guarantees do you have?
  • What is your warranty?
  • What is your shipping policy?
  • What is your return policy?
  • What is your exchange policy?
  • How long will it take for a machine to get repaired?

What guarantees do you have?

All Simply O3 ozone generators come with a 6 MONTH money back guarantee, from the date of completed order. If for any reason the customer decides to return the product within that time frame, we will refund the full price of the device minus the shipping cost. Shipping costs will not be refunded to the customer.

***Orders over $9,000USD will be subject to a 25% restocking fee two weeks after the date of the purchase. No returns allowed after 6 months.

This policy exists to encourage our customers to try the device. They can always return within 6 MONTHS, for any reason.

This policy applies to all customers of an ozone generator device. The policy does not apply to ozone add-ons, ozone oils, or any other ozone accessories. 

The customer is responsible for shipping the products to us.  

What is your warranty?

All of our machines and regulators carry a LIFETIME warranty except for the Ozonette and Cumulus. The Ozonette and Cumulus carries a 2 year warranty.  Accessories do not carry a warranty but are able to be exchanged or credited in the case of a defect.   

The customer will be responsible to ship the products to us, but we will ship them back for free.  

What is your shipping policy?

We typically ship orders out if placed before 3PM Eastern time.  However, this is not a guarantee and may slightly fluctuate based on volume.

Our standard form of shipping is UPS Ground (standard for international). Unless specified otherwise, this will be the shipping method selected. Within the USA (excluding Alaska and Hawaii), shipping time will be 7 business days with standard shipping. All other forms, 3 business day, 2 business day, or next business day will be delivered on time or a refund is allowed.

Due to the nature of international shipping, USPS (United States Postal Service) does not guarantee any estimated shipment arrival. Any USPS shipping option chosen by the customer, especially any expedited option, should be considered to be chosen at the customer’s own risk. Simply O3 can not be held responsible for any international shipments that did not arrive on the estimated arrival date, and no refunds will be given in such an occurrence. Unfortunately we do experience more problems with USPS than UPS.

What is your return policy?

Generators
All Simply O3 ozone generators come with a 6 MONTH money back guarantee, from the date of completed order. If for any reason the customer decides to return the product within that time frame, we will refund the full price of the device minus the shipping cost. Shipping costs will not be refunded to the customer.

***Orders over $7,000USD will be subject to a 25% restocking fee two weeks after the date of the purchase. No returns allowed after 6 months.

This policy exists to encourage our customers to try the device. They can always return within 6 MONTHS, for any reason.

This policy applies to all purchases of an ozone generator device

Kits
Some products (such as a Complete Ozone Kit) includes both an ozone generator and accessories.  Unused accessories can be returned for a full refund within the 6 months only under the following criteria:
- It is unused
- It is undamaged
- It is returned with the entire kit, including the ozone generator and other accessories

Accessories

Accessories, ozone add-ons, and ozone oils can be returned within 30 days of the purchase if they are unopened and unused.  After 30 days, we do not accept refunds of accessories.

Oxygen Tanks
Unused oxygen tanks may be returned within 30 days of the purchase date.  They must be shipped back empty and be entirely unused.  Refunds will no longer be accepted after 30 days.  

The customer is responsible for shipping the products to us.  

What is your exchange policy?

Any unused or barely used products can be exchanged for a credit or product of equal value within 6 months of the purchase date.  This does not apply to orders over $9,000USD.

The customer is responsible for shipping to and from our facility.

How long will it take for a machine to get repaired?

Once we receive the machine, we average 1 - 2 business days before we ship it back out.  There may be some variances based on the issue or parts required.  

Learn More
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MORE ABOUT OXYGEN AND REGULATORS

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MORE ABOUT OZONE GENERATORS AND KITS

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ABOUT OUR POLICIES, WARRANTY, AND GUARANTEE

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MORE ABOUT RETURNS, REFUNDS, AND EXCHANGES

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MORE ABOUT TROUBLESHOOTING

Facebook Reviews

This machine is absolutely fabulous! And the icing on the cake is the wonderful customer service they offer with any questions. I highly recommend their equipment and tools!

Mael Crucero

Professional Boxer

Everything I order arrives so fast! Simply O3 sells top of the line ozone equipment and accessories... it's the only place I buy from! They've got everything I need.  I recommend buying all things Ozone from this company

Keara Palmay

Owner of Sky Mountain Marketing

This machine has changed my life. There is so much you can do with it for health, and the team will answer any questions you have along the way. Highly recommend buying from these guys.

Kelly Anna

Lyme Warrior

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Want to talk to someone?  Feel free to give us a call or text!   

Call or Text (844) 655-2524
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