Shipping policy
Orders are typically processed and shipped the same day if placed before 3PM Eastern Standard Time Monday-Friday. However, this is not a guarantee and may slightly fluctuate based on order volume. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Shipping costs are determined by the shipping courier and may fluctuate.
Orders are not processed or shipped on weekends or U.S. holidays. Orders including expedited shipment orders that are placed on weekends or U.S. holidays will be processed and shipped the following business day depending on order volume.
Domestic Shipping Policy:
Our standard form of domestic shipping is UPS Ground. Unless specified otherwise, this will be the shipping method selected. Within the USA (excluding Alaska and Hawaii), shipping time will be up to 7 business days with standard shipping after it has left our facility. All other forms, UPS 3 Day Select, UPS 2nd Day Air, or UPS Next Day Air will be delivered on time*.
*Simply O3 can not be held responsible for any domestic shipments that were lost or stolen, and no refunds will be given in such an occurrence.
*If your order is not delivered within the expedited shipping time please contact the shipment carrier to file a claim. Please save all packaging materials before filing a claim.
*If your order was damaged in shipping, please save all packaging materials and contact Simply O3 customer service.
International Shipping Policy:
Due to the nature of international shipping, Simply O3 currently ships exclusively via DHL for all international orders (without exceptions). Simply O3 can not be held responsible for any international shipments that did not arrive on the estimated arrival date, or were lost or stolen, and no refunds will be given in such an occurrence. The buyer is responsible for any and all customs duties/tariff charges that may occur and the package will not be released to the buyer if these fees are not paid.
Please be sure to verify that your shipping address, email and phone number are correct before ordering international shipping to help ensure delivery of your order. Correspondence involving your shipment will be via email.
Shipment Confirmation & Order Tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
New and Returning Customers:
Please be sure to verify that your shipping address, email and phone number are correct before placing your order. If your order was placed with the incorrect address contact our customer service immediately at (844) 655-2524 or email info@simplyo3.com. Simply O3 is not liable for any orders that are processed and shipped to the wrong address.
Damages:
If you received your order damaged in shipping, please save all packaging materials and contact customer service.
