Refund policy

Generators
All Simply O3 ozone generators come with a 6 month money back guarantee, from the date of completed order. This policy exists to encourage our customers to try the device. The policy does not apply to ozone add-ons, ozone oils, or any other ozone accessories. If for any reason the customer decides to return the product within that time frame, we will refund the full price of the device minus the shipping cost.* Shipping costs will not be refunded to the customer. The customer is responsible for shipping the products to us. 

*Orders over $9,000USD will be subject to a 25% restocking fee two weeks after the date of the purchase. No returns allowed after 6 months.

Ozone Generator Kits
Some kits (such as a Complete Kit) include both an ozone generator and accessories. Unused accessories can be returned for a full refund within the 6 months only under the following criteria:

- It is unused

- It is undamaged

- It is returned with the entire kit, including the ozone generator and other accessories

Accessories
Accessories purchased separately from accessories included in ozone generator kits, ozone add-ons, can be returned within 30 days of the purchase if they are unopened and unused. After 30 days, we do not accept refunds of accessories.

*Ozone oils can be returned within 30 days if opened.

Oxygen Tanks
Unused oxygen tanks may be returned within 30 days of the purchase date.  They must be shipped back empty and be entirely unused.  Refunds will no longer be accepted after 30 days.