Great product and support
I was connecting two different size ID tubing and wasn’t sure this product would work. I received quick responses to emailed questions and the product shipped quickly and worked perfectly. Simply O3 also followed up to make sure I got what I needed and sent links to how to videos that were very helpful. I would recommend this company to anyone looking for ozone supplies
Extra tubing and luer lock connections make it more convenient when using different attachments. Don't have to change the ends as often.
What is your return policy?
All Simply O3 ozone generators come with a 6 MONTH money back guarantee, from the date of completed order. If for any reason the customer decides to return the product within that time frame, we will refund the full price of the device minus the shipping cost. Shipping costs will not be refunded to the customer.
***Orders over $7,000USD will be subject to a 25% restocking fee two weeks after the date of the purchase. No returns allowed after 6 months.
This policy exists to encourage our customers to try the device. They can always return within 6 MONTHS, for any reason.
This policy applies to all purchases of an ozone generator device
Some products (such as a Complete Ozone Kit) includes both an ozone generator and accessories. Unused accessories can be returned for a full refund within the 6 months only under the following criteria:
- It is unused
- It is undamaged
- It is returned with the entire kit, including the ozone generator and other accessories
Accessories and Regulators
Accessories, ozone add-ons, and ozone oils can be returned within 30 days of the purchase if they are unopened and unused. After 30 days, we do not accept refunds of accessories.
Unused oxygen tanks may be returned within 30 days of the purchase date. They must be shipped back empty and be entirely unused. Refunds will no longer be accepted after 30 days.
The customer is responsible for shipping the products to us.