Impeccable customer service
After accidentally breaking the glass stem to my ozone water bubbler, I purchased a replacement. Simply O₃ actually cancelled my order, refunded my money and sent me a replacement free of charge. I am so grateful for this kind gesture and would highly recommend this company!
The bubbler system has been so helpful to me. I primarily use it for upper respiratory treatment but also use it for ozonated drinking water. Not only is the system great, but when I had questions to address, customer service really went out of their way to helpful to me, and in a very prompt fashion. Highly recommend.
My Ozone Journey
I have had my machine for at least a year and it is one of the best decisions that I have ever made especially in the midst of this pandemic. I can now drink ozonated water and use my oil bubbler. Whenever I need a part for my machine, I simply order it and it gets to me in record time. The customer service team has always been helpful. This machine has been my lifesaver. I even purchased one for a friend!
It works awesome love ozone treatments
Customer service was fabulous and exceeded every expectation I had. Bravo
What is your return policy?
All Simply O3 ozone generators come with a 6 MONTH money back guarantee, from the date of completed order. If for any reason the customer decides to return the product within that time frame, we will refund the full price of the device minus the shipping cost. Shipping costs will not be refunded to the customer.
***Orders over $7,000USD will be subject to a 25% restocking fee two weeks after the date of the purchase. No returns allowed after 6 months.
This policy exists to encourage our customers to try the device. They can always return within 6 MONTHS, for any reason.
This policy applies to all purchases of an ozone generator device
Some products (such as a Complete Ozone Kit) includes both an ozone generator and accessories. Unused accessories can be returned for a full refund within the 6 months only under the following criteria:
- It is unused
- It is undamaged
- It is returned with the entire kit, including the ozone generator and other accessories
Accessories and Regulators
Accessories, ozone add-ons, and ozone oils can be returned within 30 days of the purchase if they are unopened and unused. After 30 days, we do not accept refunds of accessories.
Unused oxygen tanks may be returned within 30 days of the purchase date. They must be shipped back empty and be entirely unused. Refunds will no longer be accepted after 30 days.
The customer is responsible for shipping the products to us.